Frequently Asked Questions

Complete our Open Free Account enquiry form and a member of our team will be in touch.

Yes. It is free to open a Cloud Shipping account and start using our services. You only pay for the shipments you book.

No. There is no long contractual period. You only pay for the shipments you book through Cloud Shipping.

Absolutely. Cloud Shipping lets you compare suitable services from different carriers and choose an option based on your delivery requirements and budget.

Cloud Shipping works with leading carriers and uses combined shipping volumes to provide competitive services for businesses. You also receive support from our team, giving you one place to manage queries across multiple carriers.

No. Cloud Shipping does not physically deliver your goods. We provide access to shipping services, while the selected third-party carrier collects and delivers the shipment.

Yes. You can keep your existing setup and use Cloud Shipping for other shipment types, destinations or carrier services where it benefits your business.

Cloud Shipping provides greater choice, visibility and support. You can compare suitable services, book shipments according to your timescale or budget, and work with recognised carrier brands through one account. Opening an account is free, so you can assess the service without a long-term commitment.

Yes. We support businesses with occasional large shipments as well as customers sending multiple smaller shipments. The available services can adapt as your volumes and requirements change.

Yes. Cloud Shipping supports businesses with different shipment sizes and volumes. Our team can help you identify an appropriate setup for your needs.

Yes. Multi-site workflows can be discussed with our team, including user access and shipment visibility for different offices. The appropriate setup will depend on your operational requirements.

Current connection routes include Shopify, Amazon, eBay and Linnworks, together with API options for suitable custom workflows. Availability and setup depend on your systems and shipping requirements.

Multiple sales channels or store accounts may be connected through a suitable order-management or integration workflow. Speak to our team so we can confirm the best setup for your business.

Yes. E-commerce integration is optional. You can use Cloud Shipping for ordinary business shipments, and suitable order-management or API connections may be available where you need a more automated workflow.

Royal Mail is not currently listed among our standard integration options. Integration and carrier availability can change, so please contact our team to discuss your current requirements.

Cloud Shipping works with leading carriers including DHL, UPS and FedEx. The available carrier and service options depend on the shipment’s origin, destination, size and service requirements.

Depending on the connection used, benefits may include:

• Importing orders without entering the same information again
• Producing shipping labels more efficiently
• Returning tracking information to your order workflow
• Managing shipments in one place
• Comparing suitable carrier services
• Reducing manual administration and avoidable data-entry errors

Cloud Shipping applies technical and organisational security measures, including access controls and secure systems. Personal data is processed in line with our Privacy Policy.

We only share information where necessary to provide services—for example with selected carriers, customs authorities and relevant service providers. You should also protect your account by using a unique, strong password and never sharing your login details.

Integration and carrier availability depends on the required origin, destination and workflow. Contact our team with the countries and expected volumes so we can confirm what is currently supported.

Payments are made to Cloud Shipping or one of our selected partners, rather than directly to the carrier. Available methods may include account top-up, BACS or Direct Debit. Any payment terms offered depend on the company’s credit status and agreed account setup.

Yes. Contact our support team on 0203 967 6700 or email sales@cloudshipping.co.uk. Include your account name and shipment or tracking reference so we can help more quickly.

Contact our support team as soon as possible on 0203 967 6700 or email sales@cloudshipping.co.uk. Please provide the shipment or tracking reference and a clear description of the issue.

Contact our support team promptly with the shipment reference and supporting information. Carrier claim deadlines and requirements apply, and any optional shipment protection is subject to its provider’s terms. Full details are available in our Terms and Conditions.

Contact our team on 0203 967 6700 or email sales@cloudshipping.co.uk. Include the relevant invoice number, shipment reference and details of your query.